Refund & Cancellation Policy
This policy covers deposits, cancellations, rescheduling, and refunds for Northwind Change Consulting engagements. It applies to consulting services described on this site — not physical products.
Scope
Refunds relate to fees paid for consultations such as Leadership Alignment Sessions, Change Readiness Assessments, Stakeholder Communications Cascades, and Organisational Change Programmes. Website browsing is free; no refunds apply to unpaid enquiries.
Deposits
Fixed-fee packages and booked sessions typically require a 50% deposit to reserve dates. Programme work may use a mobilisation invoice instead of a classic deposit; the statement of work will state which model applies.
Cancellation by you
- More than 10 business days before a booked session or assessment start: full refund of amounts paid for that session/assessment, minus any non-recoverable third-party room hire already approved by you in writing.
- 5–10 business days before: 50% refund of the session/assessment fee.
- Fewer than 5 business days before: no refund for that session/assessment; we may credit up to 25% toward a rescheduled date within three months at our discretion.
- Programmes underway: fees for completed milestones are non-refundable. Prepaid fees for work not yet started are refundable less a 10% administration fee, provided written notice is given.
Rescheduling
You may reschedule a session once without charge if you give at least five business days’ notice and a mutually available date exists within six weeks. Further reschedules may incur a NZD 250 administration fee.
No-shows
If key attendees fail to attend a booked facilitated session without notice, the session is charged in full. We will offer a shortened catch-up call of up to 45 minutes as a courtesy, not as a full replacement session.
Work already started
Interview notes, draft plans, and facilitation completed before cancellation remain chargeable. Materials already delivered to you are not returnable for refund.
Non-refundable items
- Third-party venue or travel costs already incurred with your approval
- Completed research interviews and written findings once delivered
- Discounted multi-session packages after the first session has been delivered (remaining unused sessions may be credited case by case)
How to request a refund
Email info@apicomputegrid.digital with your organisation name, invoice number, and reason. We confirm eligibility within five business days. Approved refunds are processed to the original payment method within 10 business days of approval.
Cancellation by us
If we must cancel due to illness or conflict and cannot provide a suitable alternate facilitator or date, you receive a full refund of amounts paid for the cancelled portion.
Exceptions
Where a statement of work sets different commercial terms, that document prevails for the named engagement. Statutory rights under New Zealand law that cannot be excluded remain available.